A CUSTOMER BLOWS US AWAY WITH AN EMAIL

Posted by Rob Wolf on June 18, 2009

I received the following email tonight from a customer. It’s notes like this that keep Lisi and me going, packing boxes and answering emails late into the night. Some of her message is expressed through religious metaphor, but it has a meaning that I think can be universally appreciated. (her reference to Hashem is a way that Jews invoke the Lord’s name. It literally means “The Name,” as the actual name is reserved for prayer). Now, onto the letter:

I have never written a letter like this before but i am compelled to write this one to you, the creators of That Baby CD and DVD. we received both the CD and DVD for our baby’s birth 5 months ago. but it is our two year old son who asks to watch this “DVDV” (as he calls it) many many times in a day. despite my desires to limit his “screen time,” i find that i too am riveted to this DVD and have no qualms letting us both hit “play” again and again.

Your choices of songs and lyrics are incredibly wholesome and real. you have truly made a remarkable contribution to the world. your talents shine through your work and art and this letter is to thank you.

If I may…

Our rabbi, Rabbi David Aaron (of Isralight.org), teaches that any gift or quality we have is Hashem’s manifestation of that quality through the physical world…through us. that any thing we see and consider to be beautiful, for example…a face, a flower, a voice, a picture…is a reflection of Hashem’s beauty that is only able to be expressed through that face, or flower, or voice or picture. what a gift to possess the talents you do and reflect such beauty in the world through your art.

Good Shabbos,

(Name Withheld)

I’m humbled and honored that someone would think this about something I created. But I’m also thankful that she took the time to write it and send it to me. Who are you going to thank this week?